"Motivation will almost always beat mere talent."
Norman Ralph Augustine
The sales team stands at the front lines of business operations. Keeping them motivated is key to business success. Sales people are ambitious, driven; they value freedom and independence in their jobs. Their motivation can decline if you don't make expectations clear, or if performance goals and metrics are not communicated clearly.
Unity is strength. When there is teamwork and collaboration, wonderful things can be achieved
Mattie J .T Stepanek
Teamwork holds a highly valuable place in organizations. It plays a vital role in getting things accomplished. Working effectively as a team is incredibly important for output quality, morale and retention. It offers the company and staff the ability to become more familiar with each other and learn how to work together. Work goes smoother when everyone involved works together as a team. Fostering teamwork among individuals with different temperaments and talents is a challenge. But learning how to trust and rely on each other and to work toward a common goal can improve morale and increase productivity.
Thin-Slicing "The Power of The Glance"
Thin-slicing is not an exotic gift. It is a central part of what it means to be human. We thin-slice whenever we meet a new person or have to make sense of something quickly or encounter a novel situation. We thin-slice because we have to, and we come to rely on that ability because there are lots of situations where careful attention to the details of a very thin slice, even for no more than a second or two, can tell us an awful lot.
Rapid cognition plays a powerful part in our everyday lives. These are people with a powerful ability to rapidly process the huge amount of available information and decide what is most important without taking the time to engage in slower, rational ways of thinking. And they are doing it unconsciously.
Psychologists have been calling this phenomenon “thin-slicing” and studies have shown that what we perceive in just a few seconds might take months or years of evaluation with the rational part of our minds. Which is why first impressions are so hard to shake. To learn more watch this video
More than Just Customer Service
Does your Organization give customer service or customer experience?
The video below will help you understand why it is important to create a customer experience culture in your Organization as a business strategy
Performance management is strategic as well as operational, as its aim is to ensure that employees contribute positively to business objectives.
Performance management defines your interaction with an employee at every step of the way in between these major life cycle occurrences. Performance management makes every interaction opportunity with an employee into a learning occasion.
Below is a video on Performance Management
Emotional intelligence (EI) is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.
With high EI, you can succeed in many areas of your life. Your close relationships can benefit from knowing how to read people’s feelings, regulate your own emotions (especially anger), and understand what you're feeling, and why.
Here is the video on the 8 signs of High Emotional Intelligence